Refund policy
Returns & Exchanges
We want you to love your gear. If something is not right, here is how we handle it.
Size Exchanges
Wrong size? No problem. We offer size exchanges within 30 days of delivery, as long as the item is unworn, unwashed, and in its original packaging.
How it works:
- Email us at support@bassfrontier.com with your order number and the size you need.
- There is a flat $6.99 return shipping fee. Once it is paid, we email you a prepaid USPS return label, so there are no printing hassles or counter fees on your end.
- As soon as your return arrives, your new size ships out free of charge.
Returns & Refunds
Changed your mind? You can return any unworn item in its original packaging within 30 days of delivery for a refund of the product price.
- Return shipping is at your expense. You can ship it yourself with any tracked service, or ask us for a prepaid label and we will deduct the label cost from your refund.
- Original shipping charges are non-refundable.
- Once your return arrives and passes inspection, we process your refund to the original payment method. Please allow 5 to 10 business days for it to appear on your statement.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or with the wrong item inside, that is on us. Email support@bassfrontier.com within 14 days of delivery with a photo and your order number, and we will make it right at no cost to you.
Return Address
Bass Frontier
357 W Hawthorne Cir Apt 2B
Mount Prospect, IL 60056
United States
Please include your order number on a note inside the package so we can match your return quickly.
International Orders
If you ordered from outside the United States, email us at support@bassfrontier.com before sending anything back and we will give you the right instructions for your country.
Questions?
Reach us anytime at support@bassfrontier.com. We are a small crew and we answer fast.